Frequently Asked Questions
We know that you might have some general questions prior to booking your trip, so we’ve put together some frequently asked questions that our travel specialists are often asked.
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How long is my quotation valid for?
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Quotations are subject to availability as certain elements of your holiday might change, eg., flight prices or room category and so the price of your holiday will be reconfirmed at the time of booking.
What information will I need to book?
Once you’re happy with your quotation, we will need the following information to confirm your holiday:
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Name as it appears on passport
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Date of Birth
Please ensure that you have read our terms and conditions, which can be found on your quotation or you can see them here.
What deposit is required?
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If your booking is made more than 60 days prior to departure, we will require a non-refundable deposit of 25% of the total cost of your holiday to secure the booking or the value of the included flights and 10% of the holiday; whichever is greater.
If you are booking within 60 days of departure you will need to send full payment at the time of booking. Please note your holiday will only be confirmed after we have received the payment.
When do I need to pay the full balance of my holiday?
The remaining balance must be received by us 60 days prior to departure. Exceptionally, full payment must be received no less than 80 days prior to departure or at the time of booking if any part of the holiday falls between 20 December and 5 January.
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How can I pay for my holiday?
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We can accept payment by bank transfer and debit/credit card with all payments processed in GBP. We can email you a secure payment link to make the payment online or take your details over the phone.
There will be no fees when paying by debit/credit card, however, if you will be making a payment from an international bank account, please be aware that your bank may charge you for international payments which must be incurred by you.
When will I receive my travel documents?
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Your travel documents will be sent by email within 48 working hours of receipt of payment.
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Do I need a visa?
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The latest visa requirements can be seen by country at www.gov.uk/foreign-travel-advice. It is your responsibility to ensure that you have all necessary visa’s and are carrying a hard copy to be shown if required.
Will my passport be valid for my trip?
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It is your responsibility to ensure that you hold a full passport with the correct validity for your chosen destination. The majority of countries require a passport that is valid for at least six months following the date of departure from that country. The latest entry requirements can be seen by country at www.gov.uk/foreign-travel-advice
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Do I need vaccinations?
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We recommend you visit your doctors or travel clinic 6 weeks prior to your departure if possible, as they will have access to the most up to date requirements for your destination. Further information of requirements can be seen at https://www.nhs.uk/conditions/travel-vaccinations/
Do I need travel insurance?
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We strongly recommend you take out adequate travel insurance as soon as you have booked your holiday. This should include cover for all the activities you plan to undertake and protect you against unforeseen circumstances such as pre-departure cancellation, personal liability, medical expenses and repatriation in the event of illness or accident.
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Is my holiday financially protected?
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We are members of the TTA (member number Q8286) and so are able to offer 100% financial protection for your holiday. Under this scheme all bookings we make with flights departing from the UK are ATOL protected (member 12431) and all accommodation only bookings we make are insured via Supplier Failure Insurance policy. Supplier Failure Cover (SFC) is there to protect us in the unlikely event that one of our suppliers goes out of business and is there to protect the money we have paid to our supplier on behalf of our client. Therefore, every booking we make that requires the balance to paid before the client arrives must be covered with SFC.
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If you have any other questions, don’t hesitate to get in touch or explore our range of holidays here.
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