Terms and Conditions
These Booking Conditions form the basis of your contract with The Wellness Holiday Boutique Ltd; company registration number 12187598 trading as The Wellness Holiday Boutique (“the Company”, “we”, “us” and “our”).
Our business operates out of the United Kingdom ('UK') and our services are as advertised. They only apply to holiday arrangements which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated. In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. The Booking Conditions describe your obligations to the Company and the obligations of the Company to you. Please read them carefully.
1. YOUR BOOKING
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
(i). He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
(iii). He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services. Please note that a minimum age may be required for spa programmes - please contact us for further information.
When you make your booking, the relevant deposit must be made as specified at the time of booking. Your booking will not be confirmed until we receive your deposit or full payment in cleared funds and issue you with written confirmation of receipt of payment and a reference number.
If you are arranging your own flights or travel arrangements do not confirm any reservations until you have received a confirmation email from us. If we are booking your flights, it is your responsibility to ensure that all names are given to us exactly as they appear on your passport as errors will incur amendment charges by the airlines of which you will be liable to pay.
If you have any medical condition, disability or special requirements which may affect your holiday, please tell us before you confirm your booking so that we can assist you in considering the suitability of the holiday.
If any member of your party has any medical condition, disability or reduced mobility which may affect your holiday or any special requirements as a result (including any which affect the booking process).
If your booking is made more than 60 days prior to departure, we will require a 25% deposit to secure the booking or value of the included flights and 10% of the holiday; whichever is greater.
For all bookings where only a deposit is paid at the time of booking, the remaining balance must be received by us 60 days prior to departure. Exceptionally, full payment must be received no less than 80 days prior to departure or at the time of booking if any part of the holiday falls between 20 December and 5 January.
In some cases, quotations will be based on instant purchase, limited availability non-refundable airfares and full payment of the total holiday cost must be made at the time of booking. Full details will be given at the time of quotation. In these circumstances the deposit payment will be the value of the pre-payment amount required for the special offer. If this applies to your booking you will be advised at the time you are quoted and what the deposit will be for your accommodation. The deposit will be non-refundable in the event of cancellation.
Payments will be required in GBP and can be made using Visa, MasterCard, Maestro, Visa Debit or bank transfer. There are no charges for payments made using Visa, Mastercard, Mastro or Visa Debit. International payment fees may be subject to fees and must be incurred by you, if applicable.
If you are making a booking for more than one person, that you are responsible for all payments due from each and every member of your party. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.
Non-payment or late payment of your outstanding balance may result in your booking being treated as cancelled by you, in which case, the cancellation charges set out in Clause 3 will be incurred. Contact us immediately if any information which appears on the confirmation invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
3. ALTERATIONS AND CANCELLATIONS BY YOU
Should you need to cancel a booking, the following charges below will apply:
DAYS PRIOR TO DEPARTURE OF WHICH AMOUNT OF CANCELLATION CHARGE
CANCELLATION CHARGES WILL APPLY
Over 60 days Loss of deposit*
60 – 43 days 50% of holiday price
42 – 0 days 100% of holiday price
(i) Should you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £50 per booking will be payable together with any costs incurred. Note: Certain travel arrangements may not be amendable after a reservation has been made.
(ii) Should you or any member of your party need to cancel your holiday, you must immediately advise us in writing. Your notice of cancellation will only be effective when it is received by us in writing. As we incur costs from the time we accept your booking the cancellation charges in the table above will be payable. Please note that when part cancellations occur, the amount payable by the rest of the party may increase.
(iii) Should you need to cancel your booking more than 60 days prior to your departure, your deposit may be transferred to a future and alternative holiday. This must be booked within 1 year of our written confirmation of your cancellation.
4. ALTERATIONS & CANCELLATIONS BY THE COMPANY
Occasionally, it is necessary for us to make changes to advertised products and services. Changes are normally minor, but it can happen that a hotel or spa facilities/ treatments are not available due to an unforeseen circumstance or maintenance issue. We must reserve the right to make such changes.
Whilst we hope we will never have to cancel your holiday this does very occasionally happen, and we reserve the right to do so. Should it be necessary to cancel your holiday we will endeavour to offer alternative travel arrangements of equivalent or similar standards, together with a price refund if appropriate. Alternatively, we will provide a full and prompt refund.
Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, closure of airports, changes of schedules or operational decisions of transport providers. FCO travel advice appears on their website. www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.
Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.
5. COVID-19 TRAVEL ADVICE
(i) FCDO advice
Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular holiday destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer holidays to our customers who wish to travel.
If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination) and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19.
You are required to read and accept the Acknowledgment of Risk in your booking quotation which hereby forms part of your contract with us.
For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.
You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to an FCDO advisory against travel]. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
(iii) Cancellation – the following clauses are in addition to our standard cancellation terms and charges:
Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in clause 3 of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel.
Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in clause 3 of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.
Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);
If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions;
Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.
If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.
You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.
(iv) Your Holiday Experience
You acknowledge that the suppliers providing your holiday will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your holiday and all measures will be taken with the purpose of securing your safety and those around you.
(v) Events Beyond Our Control
In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations.
6. PRICE POLICY
We reserve the right to vary the price of unsold arrangements and to correct any errors of which we become aware at any time. All prices on our website are guide prices and can fluctuate depending on exchange rates and seasonal dates. Please check the up to date price when booking. You will be advised of the applicable price before your booking is confirmed. All prices advertised or quoted are per person based on sharing a twin/double room and are in GBP pounds sterling unless shown otherwise.
7. WEBSITE ACCURACY
The descriptions on our website may be prepared many months in advance but is believed correct to the best of our knowledge at the time of publication.
The availability of services and amenities may be affected by local conditions, such as inclement weather or the season. Suppliers of accommodation, transport and recreational facilities can make changes with no advance notice to us. When we become aware of any significant changes, we will advise you at the time of booking or, if after booking, as soon as possible before departure. The provisions of clause 4 will apply when a significant change is notified after the booking.
Hyperlinks to third party websites are provided for your reference only. We do not control these websites and are not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
8. PASSPORTS AND VISAS
It is your responsibility to ensure that you have a valid visa to travel to your chosen destination. Please check with the relevant embassy if a visa is needed as some countries require you to obtain a visa prior to travel.
Please ensure your passport is valid and is valid for at least 6 months after your scheduled return date.
9. TRAVEL INSURANCE
It is your responsibility to ensure that you have suitable and adequate travel insurance that will give you full coverage and to ensure that your cover starts from the date of booking.
We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards. Please remember that the appropriate standards will be those prevalent in your destination which may not be the same as developed international standards.
Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description:
(i) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
(ii) if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.
(iii) for any services that do not form part of our contract. This includes, for example, any additional services or facilities that the hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website as forming part of your holiday and we have not agreed to arrange them as part of our contract, and any excursion / activities you purchase while away.
Whilst we aim to ensure that your holiday runs smoothly, there may be times when it does not. If you have any complaint or problem whilst on holiday you must inform us or the supplier as soon as possible to give us the maximum opportunity to rectify it.
In the unlikely event that neither us nor our supplier is able to resolve the matter to your complete satisfaction, please e-mail the details of your complaint during your holiday to The Wellness Holiday Boutique at firstname.lastname@example.org. Any unresolved complaints must be notified to us in writing within 30 days of your return.
12. FINANCIAL PROTECTION
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
13. LAW AND JURISDICTION
These terms and conditions are governed by English law (and no other) and any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of England and Wales (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).
14. MODIFICATION OF THESE TERMS AND CONDITIONS
We reserve the right to change the terms, conditions and notices under which this website is offered without prior notice.